DoktaHealth Privacy Policy

This Privacy Policy describes our policies and procedures on the collection, use and disclosure of Your information when You use our websites, products, or services, and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

When we use the term “personal information” in this Privacy Policy, we mean information that on its own, or in combination with other information, could reasonably identify you. 

We have also created this Privacy Policy to demonstrate our commitment to privacy. We recognise that when you provide us with information about yourself you trust us to act responsibly with that information. We are committed to making sure we earn that trust.

Data collection and Usage

  • Registration. Before you can utilize certain services that we offer on the Sites or otherwise, we may ask that you register with the Site and provide us with your email address, a password, your first and last name and other contact information and personal details. We request this information for identification purposes, to communicate with you regarding your account, and to facilitate the functioning of certain services. 
  • Forms. To fully utilize the services we offer, you may be required to fill out forms that will contain personal information such as your name, address, telephone number, account information, employment, health status and other personal information relevant to your health insurance coverage, diagnosis and treatment. 
  • Surveys. At various points in your Member experience with us, you may be presented with optional surveys intended to measure your Service experience in some way. 
  • Medical Records. To support the medical professionals giving second opinions regarding your health, you may be required to provide us with past and current medical records, description of symptoms, a medical history and life-style descriptions.
  • Correspondence. If you correspond with us, including postal, email, in-app chat or messaging, phone, or video, we may retain those records.
  • Usage information. We collect information about users’ devices (such as browser and device types, device identification numbers, or other online identifiers) and users’ utilization and navigation of our Sites. This information helps us to design our Site to better suit our users’ needs. For example, our Sites will track the URL that you visited before you came to our Sites, the URL to which you next go and your Internet Protocol (IP) address. We use your IP address to help diagnose problems with our server and to administer our Sites. Your IP address also is used to help identify you and to gather broad demographic information.
  • Cookies. We use cookies on certain pages of our Site which allows us to speed up your future activities at our Sites, and which allows you to enter your registration information less frequently while visiting our Sites. We may also use cookies to deliver content tailored to your interests. Our cookies may enable us to relate your use of our Sites to personally identifying information that you previously submitted, such as calling you by name when you return to our Sites. If your browser is set to reject cookies, or if your browser notifies you that you are about to receive a cookie and you reject it, then your use of the Site may not be as efficient or as enjoyable as it would be if the cookie were enabled.
  • Disclosure 
  • Dokta will not share, rent, sell or otherwise disclose any of the personally identifiable information that we collect about you, except when we have your permission or in any of the following situations:

    • If you have requested a Service, we may use information about you to fulfill such requests (including providing that information to third parties). We may also at any time review your case, your medical records from prior to and after your interaction with the Sites, and any records created as a result of Services received. We may share information about you, your care, and your use of Services to your healthcare payor, or as necessary to implement plan designs described to you in your applicable Plan documentation, or on your request. If your Plan provides incentives for utilization of services, we will share information required to implement such incentives. 
    • We and our affiliated physicians and researchers may publish this anonymous information in journals, websites and other locations. However, we will not publish your name or any identifying information about you without your permission; we will use only anonymous data for any public purpose.
    • We may disclose information that we collect about you to our third-party contractors who perform services for us in order to provide certain services or to complete or confirm a transaction that you conduct with us.
    • We may use information we know about you to contact you to inform you about relevant services, including by telephone, text message, email, or direct mail.
    • We may disclose the results of anonymized aggregated data about you for marketing or promotional purposes (for instance, that a certain percentage of our Sites’ users are living in a particular state in Nigeria). In these situations, we do not disclose to these entities any information that could be used to personally identify you. Certain information, such as your password, is not disclosed to marketing advertisers at all, even in aggregate form.
    • We may disclose information about you as part of a merger, acquisition or other sale or transfer of its assets or business. We do not guarantee that any entity receiving such information in connection with one of these transactions will comply with all terms of this Privacy Policy.
    • We may disclose your information, to the extent permitted by law, in court or in the stages leading to possible legal action arising from improper use of this website, application or services, or due to a dispute you initiate in connection with the related services.
    • Moreover, we may be legally obligated to disclose information about you to the government or to third parties under certain circumstances, such as in connection with illegal activity on our Sites or to respond to a subpoena, court order or other legal process. We reserve the right to release information that we collect to law enforcement or other government officials, as we, in our sole and absolute discretion, deem necessary, appropriate or as required under law, such as your statement to hurt yourself or others.

    By allowing us to collect information about you, you consent to such transfer and processing of your data.

Security Measures

To help protect the privacy of data you transmit through the Sites, where personally identifiable information is requested, Dokta also uses technology designed to encrypt the information that you input before it is sent to us using Secure Sockets Layer (SSL) technology or similar encryption technology. In addition, we take steps to protect the user data we collect against unauthorized access. However, you should keep in mind that the Sites and our services are run on software, hardware and networks, any component of which may, from time to time, require maintenance or experience problems or breaches of security beyond our control. 

Please also be aware that despite our best intentions and the guidelines outlined in this Privacy Policy, no data transmission over the Internet or encryption method can be guaranteed to be 100% secure.

Update and Corrections

You may correct or update information collected about you by managing your account profile, contacting us via the contact information below, or submitting a privacy request If necessary, we may retain original and updated information for reasons such as technical constraints, dispute resolution, troubleshooting and agreement enforcement.

Linked Sites and third parties?

This Privacy Policy only addresses the use and disclosure of certain information Dokta collects from or about you. You should be aware that when you are on the Sites, you can be directed to other websites that are beyond our control, and we are not responsible for the privacy practices of third parties or the content of linked websites. We encourage you to read the posted privacy policy whenever interacting with any website.

Changes in the Privacy Policy

Dokta’s Site is owned and operated by Dokta. Our Site is continually under development and changes to the Sites or Services may be made at any time. We reserve the right to revise or remove any part of this Policy in our sole discretion at any time and without prior notice to you, unless legally required. Thus, you should visit this page periodically for changes. Any changes to this Policy are effective upon posting to the Sites unless otherwise specified. If you disagree with this Policy, your sole remedy is to discontinue your use of the Site and Services. Your continued use after a change has been posted constitutes your acceptance of the changes.


Dokta does not knowingly collect or maintain personally identifiable information from persons under 13 years old, and no part of our Sites is directed to persons under 13. IF YOU ARE UNDER 13 YEARS OF AGE, PLEASE DO NOT USE OR ACCESS OUR SITES AT ANY TIME OR IN ANY MANNER, except where allowed per our Terms of Service.

Governing laws

By choosing to visit Dokta’s Site, use our Services, or otherwise provide information to us, you agree that the law of the Federal Republic of Nigeria will govern any dispute over privacy or the terms contained in this Privacy Policy. You also agree to abide by any limitation on damages contained in our Terms of Service or other agreements that we have with you.

Particular Services

Please note that the descriptions below concerning particular services may not apply to all services, sites, or mobile applications provided by Dokta.


The services contained in this section enable us to monitor and analyze web traffic and can be used to keep track of User behavior.

Google Analytics (Google Inc.)

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.

Google may use the Data collected to contextualize and personalize the ads of its advertising network.

Personal Data collected: Cookies and Usage data.

Place of processing: US – Google Privacy Policy – Google Opt-Out

Display Advertising extension for Google Analytics (Google Inc.)

Google Analytics on this Application might use Google’s Interest-based advertising, 3rd-party audience data, and information from the DoubleClick Cookie to extend analytics with demographics, interests and ad interaction data.

Personal Data collected: Cookies and Usage data.

Place of processing: US – Google Advertising Privacy Policy – Google Advertising Opt-Out

Analytics collected directly (This Website)

This Website uses an internal analytics system that does not involve third parties.

Personal Data collected: Cookies and Usage Data.

Google Tag Manager (Google Inc.)

Google Tag Manager is an analytics service provided by Google Inc.

Personal Data collected: Cookies and Usage data.

Place of processing: US – Google Tag Manager Privacy Policy

LinkedIn conversion tracking (LinkedIn Corporation)

LinkedIn conversion tracking is an analytics service provided by LinkedIn Corporation that connects data from the LinkedIn advertising network with actions performed on this Website.

Personal Data collected: Cookies and Usage Data, Tracking Pixel.

Place of processing: US – LinkedIn Privacy Policy

Content Commenting

Content commenting services allow Users to make and publish their comments on the contents of this Website.

Depending on the settings chosen by Included Health, Users may also leave anonymous comments. If there is an email address among the Personal Data provided by the User, it may be used to send notifications of comments on the same content. Users are responsible for the content of their own comments.

If a content commenting service provided by third parties is installed, it may still collect web traffic data for the pages where the comment service is installed, even when Users do not use the content commenting service.

Displaying content from external platforms

This type of service allows you to view content hosted on external platforms directly from the pages of this Website and interact with them.

This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it.

Infrastructure monitoring

This type of service allows this Website to monitor the use and behavior of its components so its performance, operation, maintenance, and troubleshooting can be improved. Which Personal Data are processed depends on the characteristics and mode of implementation of these services, whose function is to filter the activities of this Website.

Managing contacts and sending messages

This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User.

These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.

Interaction with external social networks and platforms

This type of service allows interaction with social networks or other external platforms directly from the pages of this Application.

The interaction and information obtained through this Application are always subject to the User’s privacy settings for each social network.

This type of service might still collect traffic data for the pages where the service is installed, even when Users do not use it.

Remarketing and Behavioral Targeting

This type of service allows this Application and its partners to inform, optimize and serve advertising based on past use of this Application by the User. This activity is performed by tracking Usage Data and by using Cookies, information that is transferred to the partners that manage the remarketing and behavioral targeting activity.

Remarketing through Google Analytics for Display Advertising (Google Inc.)

Google Analytics for Display Advertising is a Remarketing and Behavioral Targeting service provided by Google Inc. that connects the tracking activity performed by Google Analytics and its Cookies with the Adwords advertising network and the Doubleclick Cookie.

Personal Data collected: Cookies and Usage data.

Place of processing: US – Privacy Policy – Opt Out

LinkedIn Website Retargeting (LinkedIn Corporation)

LinkedIn Website Retargeting is a remarketing and behavioral targeting service provided by LinkedIn Corporation that connects the activity of this Website with the LinkedIn advertising network.

Personal Data collected: Cookies and Usage Data.

Place of processing: US – LinkedIn Website Retargeting Privacy Policy – LinkedIn Website Retargeting Opt-Out

User database management

This type of service allows Dokta to build user profiles by starting from an email address, a personal name, or other information that the User provides to this Application, as well as to track User activities through analytics features. This Personal Data may also be matched with publicly available information about the User (such as social network profiles) and used to build private profiles that Dokta can display and use for improving this Application.

Some of these services may also enable the sending of timed messages to the User, such as emails based on specific actions performed on this Application.

Heat mapping and session recording

Heat Mapping services are used to display the areas of a page where Users most frequently move the mouse or click. This shows where the points of interest are. These services make it possible to monitor and analyze web traffic and keep track of User behavior. Some of these services may record sessions and make them available for later visual playback.

System logs and maintenance

For operation and maintenance purposes, this Website and any third-party services may collect files that record interaction with this Website (System logs) and use other Personal Data (such as the IP Address) for this purpose. Logging data may be collected to assist with troubleshooting crashes and other issues.

Web Beacons

A web beacon (also referred to as clear gif, pixel tag or single-pixel gif) is a transparent graphic image used in tandem with cookies that enables us to record a user’s actions. Dokta uses web beacons to count users who have visited certain pages, verify system and server integrity and for similar statistical measures. Dokta may also use pixel tags in HTML-based emails sent to its users to track which emails recipients open.

Data Retention

Dokta retains personal information, subject to this Policy, only for as long as necessary for the purposes for which the data was collected and processed. 

Data collected for the provision of Services is retained for the longer of as needed to provide Services; as specified in a relevant agreement (e.g., with your Plan); or as otherwise required, including by applicable law or regulation.

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